Tom has over 15 years of broad experience in the mortgage finance, mortgage operations, and retail banking industries. He is an experienced project and program manager, business process and internal controls analyst, and financial model validator.
 
At RiskSpan, he has worked as a project manager and business lead supporting multiple clients with business process analysis and documentation, control reviews, RS Velocity implementation support, financial model validation, and model risk management policy development. As a lead business process and internal controls manager, Tom is tasked with reviewing procedural and technical documents; interviewing subject matter experts; leading group work sessions; documenting cross-functional processes; identifying procedural and internal control gaps; recommending system, process, and control enhancements; and assisting with implementation plans based on recommendations.
 
Prior to joining RiskSpan, he was a Program Manager at Freddie Mac, managing a team of project managers and communicating cross-divisional project dependencies, issues, and risks to senior leadership. Tom also managed the documentation and implementation of process improvements to the firm’s monthly Disclosure Analytics reporting package. He was previously a Senior Consultant with BearingPoint, where he was responsible for developing business requirements and system testing for a variety of clients. Tom began his career in retail banking, gaining extensive experience in mortgage and auto and personal lending as a retail branch manager and loan officer.
 
Tom holds an MBA and BBA from the College of William and Mary.
 
Connect to Tom Pappalardo on LinkedIn.